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The IUP Journal of Marketing Management

Aug'17
Focus

India has a large base of young consumers who form the majority of the workforce. And this young workforce aspires for environment-friendly, value-for-money and healthy products.

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An Analysis of the Determinants of Consumer Purchase Behavior Towards Green FMCG Products
Indian Automobile Industry and Effective Advertising: A Qualitative Analysis
A study of Consumer Behavior Towards Organic Food and the Moderating Effects of Health Consciousness
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An Analysis of the Determinants of Consumer Purchase Behavior Towards Green FMCG Products

-- Manvinder Singh Tandon and Vaishali Sethi

Prevention of pollution and degradation of the environment has been a global concern. In order to explore the influence of the traditional marketing-mix elements, satisfaction and lifestyle on the attitude and purchasing intentions of consumers of green products, specifically Fast Moving Consumer Goods (FMCG), the present study has been undertaken to understand the concept of green marketing and to identify which factors play an important role in influencing consumers to purchase green products. The data for the study has been collected through an administered questionnaire from a sample size of 119 from Delhi NCR region. Random and convenient sampling was administered in the study. The reliability of the questionnaire as a whole is 0.935. It can be seen that maximum awareness regarding green marketing lies with the age group of between 18 and 24 years, followed by 25 and 34 years. Factor analysis was performed to reduce these impact variables into five factors. The main five factors which emerged from factor analysis are environment friendliness, positive inclination towards green products, social appeal, accessibility and green marketing elements. Positive inclination towards green products showed a greater influence among all of the factors, which indicates that marketing managers should concern themselves with the superior value of the eco-friendly products. Our study shows that consumers are influenced by earlier levels of satisfaction and advertising. So managers should not only continue with eco-friendly promotion campaigns but also adopt more green displays in supermarkets in order to create intention because people with income buy more products based on unplanned decisions.

Article Price : Rs.50

Indian Automobile Industry and Effective Advertising: A Qualitative Analysis

--Prateek Maheshwari, Anoop Kumar Gupta and Nitin Seth

The automobile industry in India is highly competitive and technology-driven. In such an aggressive business scenario, ensuring the success of an advertisement campaign is critical for a company’s success as huge advertisement budgets are involved. The purpose of the study is to recognize specific drivers of effective advertising for the Indian automobile sector in the context of print media using a qualitative research approach. A structured Delphi technique was implemented to identify specific drivers of effective advertising for the automobile sector. 32 drivers of effective advertising are narrowed down and refined through a structured Delphi to finalize specific 13 drivers of effective advertising for the Indian automobile sector in the print media context. Recognition of 13 specific drivers of effective advertising will help advertisers and marketing managers to be focused while designing advertisement campaign in the Indian print setting. It will also ensure formulation of effective media and message strategies which will lead to long-term business growth for the Indian automobile manufactures. The study demonstrates how a qualitative research tool, viz., Delphi technique can be successfully used to investigate the dynamic field of advertisement effectiveness.

Article Price : Rs.50

A study of Consumer Behavior Towards Organic Food and the Moderating Effects of Health Consciousness

--Neha Singhal

The last two decades have witnessed growing environmental awareness along with health and food safety concerns which have led people to question modern agricultural practices. This could be seen in the increasing demand for organic produce, which is considered as less harmful to the environment and healthier than their conventional counterparts (Schifferstein, 1998; and Williams, 2001). Organic foods claim to help serve several benefits including healthiness and sustainable production. But they largely lack customer support and thus less market demand due to the lack of knowledge, trust and information about such food products. The present study is an attempt to find out consumer behavior towards organic food and the role of health consciousness as the moderating variable. The idea is to address the research gap in the extant literature wherein studies have primarily focused on factors influencing the growth of organic foods such as product acceptance, information, higher income, willingness to pay premium price and ethical consumption.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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